Whether your fireworks are shipped LTL or FTL, the process for submitting a product claim is the same. Please see details below:
All product discrepancies – overages or shortage claims must be made within 72 hours of receipt of your merchandise. Claims must be made through your Winco Fireworks sales representative.
If no claims are made within 72 hours, you will not be issued any form of credit.
Do not check your shipment for accuracy during the unloading process. This could result in detention/demurrage charges and Winco Fireworks is NOT responsible for this additional charge. Customers will be billed for any additional charges incurred by delaying the delivery process.